Behavioral Health Deflection Case Manager

Job Description:

SUMMARY

The BH Deflection Case Manager is responsible for providing outreach and intensive case management to individuals eligible for treatment instead of prosecution for minor drug offenses. Serving as a key community liaison, this role promotes deflection services, works closely with law enforcement and legal partners, and collaborates with the Peer Navigator and treatment team to support patient recovery across CTCLUSI’s five-county service area.

Notice : This is a full-time, limited-duration position funded through a grant. Current funding is secured through April 2026, with the possibility of renewal contingent upon continued funding.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Provides assertive and continuous outreach activities related to direct services for participants with criminal justice involvement and behavioral health conditions (mental health, substance use, or co-occurring disorders).
• Establishes and Nurtures strong, trusting relationships with participants in a timely and effective manner.
• Makes and manages referrals to essential direct services such as substance use disorder and mental health treatment and recovery support services to ensure access and engagement in treatment based on participants’ unique needs.
• Attends community events and conferences to educate and raise awareness about law enforcement diversion and outreach for individuals with substance use and mental health disorders.
• Conducts enrollment assistance for Medicaid for uninsured individuals when needed.
• Follows up on obtaining required services for all participant needs.
• Develops effective working relationships with project staff, community partners, and police departments.
• Represents the program, TRHC, and CTCLUSI at community events.
• Provides and/or collaborates on ongoing training related to program goals and subject matter, such as naloxone administration and distribution.
• Assesses the needs of participants with substance use and/or mental health disorders.
• Assists in the development and revision of BH Deflection-associated policies, procedures, and as directed.
• Assists in the development and revision of BH Deflection-related reports, memos, letters, forms, and other documents relevant to Deflection services.
• Participates in quality and organizational process improvement activities, team meetings, and committees when requested.
• Documents all clinical encounters in identified Electronic Health Record (EHR) or case management system.
• Assists Behavioral Health Director and other internal stakeholders to review trends, barriers, and propose solutions to BH Deflection processes.
• Collaborates efficiently and effectively while consistently demonstrating professionalism and maintaining positive, respectful relationships with internal teams, external partners, and Tribal members.
• Other duties as directed by management.

LEVEL OF AUTHORITY & RESTRICTIONS:

• This is not a supervisory position.

PHYSICAL & MENTAL DEMANDS:

• Working with people in crisis who may have additional barriers/disabilities that can be mentally challenging.
• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 20 pounds as needed.

WORKING CONDITIONS & ENVIRONMENT:

• Moderate noise level with frequent interruptions and distractions.
• May be required to work in locations other than Three Rivers Health Center, such as police departments, jails, courts, or at an outreach work location.
• May be required to attend meetings, conferences and Tribal events.
• Must be willing and able to work long hours, which may include evenings and weekends as needed.
• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

Experience and Skills:

MINIMUM JOB REQUIREMENTS:

• Must be 25 years of age or older per our vehicle use policy.
• High School Diploma or equivalent.
• 1-year of verifiable experience providing care coordination, case management, or direct services to similar populations within medical or behavioral settings.
• Community Health Worker (CHW) certification required; specialty certifications such as Certified Alcohol and Drug Counselor (CADC) or Peer Support Specialist (PSS) preferred. Highly qualified candidates without CHW may be considered if willing to obtain CHW within one year of hire.
• Must have a valid driver’s license and be able to be insured to drive Tribal Government vehicles.
• Experience and proficiency in the use of Microsoft products (Excel, Outlook, PowerPoint, Word, etc).
• Experience working with vulnerable populations in a medical, behavioral health, or social service setting and experience administering the OHP and Medicare benefits preferred.
• Ability to work independently and possess a strong sense of focus, attention to detail, and task-orientation.
• Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental.
• Maintain a calm and professional attitude even in the face of crisis and dramatic presentation.
• Maintain HIPAA standards of privacy and confidentiality, ensuring that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information.
• Strong interpersonal communication and written skills.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• This is a safety sensitive position and will be subject to pre-employment drug testing and criminal history background check, which will include fingerprinting.
• This position will be subject to pre-employment drug testing and criminal history background check, which will include fingerprinting.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.