Patient Services Representative

Job Description:

SUMMARY

The Patient Services Representative supports patient care by coordinating clinic visits, outpatient procedures, diagnostic testing, and outside referrals across multiple departments, physicians, and facilities to ensure timely access to specialty services. In addition to scheduling, this role also serves as part of the front office team by warmly greeting patients, checking them in and out, and assisting with general front desk duties to ensure a smooth and positive experience at Three Rivers Health Center.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Coordinates and schedules all clinic visits and outpatient procedures; including the detailed completion of orders and requests to include pre-certifications for diagnostic testing as required.

• Collaborates with the medical team to optimize scheduling and accommodate patient needs.
• Processes patient recall in a timely manner to include recall notification for patient, scheduling upcoming clinic appointments, testing and/or procedures.
• Answers and directs all incoming clinic phone calls, checks voicemail and fax for messages.
• Warmly greets and checks patients in and out for clinic visits, ensuring insurance and demographic information is verified and updated as needed.
• Clearly explains financial requirements to patient or their representatives, verifies insurance eligibility, and collects required copays.
• Processes cash and insurance payments, prepares bank deposits, and completes daily deposit summaries.
• Prepares patient charts for upcoming appointments, ensuring all information is accurate, complete, and ready for the visit.
• Completes timely and accurate documentation for all patient encounters via phone or verbally within Electronic Health Record.
• Assists in managing appointment reminders and follow-up calls to reduce no-shows.
• Ensures strict adherence to confidentiality policies and HIPAA guidelines.
• Other duties as assigned.

PHYSICAL & MENTAL DEMANDS

• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.

• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 40 pounds.
• Must be able to sit and type for long periods of time.

WORKING CONDITIONS & ENVIRONMENT

• May require working occasional nights and/or weekends.
• Moderate noise level with frequent interruptions and distractions.
• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.
• May be required to attend meetings, conferences and Tribal events.

JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org
Open until Filled

Experience and Skills:

MINIMUM JOB REQUIREMENTS

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must have a valid driver’s license and be able to be insured to drive Tribal Government vehicles.
• One (1) or more years of professional front office/reception experience.
• Familiarity with Electronic Health Records (EHR) systems.
• Proficient in operating a computer and multi-line phone system, including transferring calls and paging.
• Basic understanding of insurance verification, billing, and coding procedures.
• Strong attention to detail and accuracy, especially when processing medical records and cash transactions.
• Strong interpersonal skills and the ability to interact with patients and staff in a professional manner.
• Comfortable working in a fast-paced environment with fluctuating demands while maintaining attention to detail.
• Experience and proficiency in the use of Microsoft products (Excel, Outlook, PowerPoint, Word, etc).
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• This is a safety sensitive position and will be subject to pre-employment drug testing and criminal history background check, which will include fingerprinting.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.