Medical Assistant Behavioral Health

Job Description:

SUMMARY

An empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment. Takes part in the daily review and process of internal and self-referrals for behavioral services. Provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and support to Psychiatrists and Behavioral Providers. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with Clinic Coordinator, Care Concierge, and their front/back-office services regarding psychiatric and counseling services.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Performs intake triage, vitals, and assists patients with mental health screenings.
• May advocate, coordinate on behalf of patients with schools.
• Manages BH provider schedules to ensure department productivity.
• Coordinates billing/credentialing issues with finance and HR department as needed.
• Provides support to BH Providers and coordinates psychotropic medications requests for refill.
• Works with Lab Assistant to urine for drug screens, blood draws, and performs injections.
• Documents as appropriate vitals, screening and patient history personal information as needed.
• Is responsible for daily review and processing referrals queue to BH services (internal and self-referrals). Closes referrals and fills structured data.
• Responsible for prior authorization of psychotropic medications.
• Responsible for prescription monitoring program reports from Psychiatric patients.
• When needed and as appropriate, work with Care Concierge to interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc).
• Coordinate and arrange translation services for patient care.
• Coordinates all logistic support to department, including supplies and equipment.
• Knowledge of medical terminology and office procedures.
• Maintain appearance standards as outlined in CTCLUSI policies.
• Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.
• Strong critical thinking skills
• Dedicated to providing the best patient care possible.
• Demonstrated ability to maintain a high level of professionalism during stressful times.
• Provide excellent customer service to clients and vendors of Three Rivers Health Center.
• Maintain a good attendance record.
• Other duties as directed by management.

PHYSICAL & MENTAL DEMANDS

• Standard medical equipment and supplies including thermometer and syringes. May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.
• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 40 pounds.
• Must be willing and able to work long hours, which may include evenings and weekends.
• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

WORKING CONDITIONS & ENVIRONMENT

• Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient’s manual and finger dexterity and eye-hand coordination.
• Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.
• May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.
• May be required to attend meetings, conferences and Tribal events.

JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org

Open until Filled

Experience and Skills:

MINIMUM JOB REQUIREMENTS

• High School Diploma.
• Medical Assistant Certification and previous behavioral health care or medical assistant experience preferred.
• Active Medical Assistant certification (CMA), or registration (RMA) or Certified Clinical Medical Assistant (CCMA) is preferred.
• Maintains current Basic Life Support (BLS) for Health Care Providers.
• Phlebotomy certification required.
• Ability to work independently with strong sense of focus, task-oriented.
• Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental.
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff.
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Strong interpersonal communication and written skills.
• Able to work in different work settings and environments
• Basic casework skills (referrals, advocacy).
• Must be able to learn and utilize computer software programs.
• Willing to work beyond normal working hours when necessary.
• Must possess reasonable ability to communicate in English.
• This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.
• This position is subject to pre-employment drug testing.
• This is a covered position which requires background check that includes fingerprinting.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.